Support
Email hello@inaword.ai and a person will reply, usually within a day.
Delete a message
In the app, open the message and choose Delete from its … menu. On the web, open the message and tap Delete at the top. The link stops working for everyone you sent it to, and the recording is deleted.
Delete your account
On the web, sign in and go to Your messages, then your account menu and Delete account. In the app, it’s on the You tab: Delete account. Every message you’ve sent is taken down, recordings and all, and the links stop working. This can’t be undone.
Report a message, or stop someone reaching you
On any message sent to you, use Report (on the web, at the bottom of the message; in the app, the … menu). We review every report. In the app you can also block the sender: their messages leave Your messages and you won’t get notifications about them.
Notifications
The app tells you when someone opens, answers or replies to your message. Turn them on from Send to (“Know the moment Sam answers”) or on the You tab, then choose which: When it’s opened, Answers and replies, and Due today. To stop them all, turn them off in your phone’s Settings, under In a Word.
The keyboard
On iPhone (it’s coming to Android): add it in the iPhone’s Settings: General, Keyboard, Keyboards, Add New Keyboard, In a Word, then turn on Allow Full Access (it needs the network to send your message). Typing works without Full Access. When you tap the mic, the keyboard opens the app for a moment to record, then takes you back to your chat.
How long messages last
Without an account: 30 days after the last activity. With one: a year. See Privacy for everything we keep and why.
Who we are
In a Word is run by Sugarloaf Consulting Ltd, registered in England and Wales, company number 15028503.